Technicien : cubage déménagement international - SACLAY 91

JOB TITLE:                             Surveyor

REPORTS TO:                        France Sales Director

AREA:                                           Paris & Paris area

Job Description:                    Presentable, professional and aware of your cultural surroundings you will win moves by positioning Santa Fe Relocation as the Company of choice for mobility.

English speaking is mandatory, even if 80% of the work will be in French, and we speak French in our France offices.

RESPONSIBILITIES:

 The surveyor

• Determines the customer/assignee’s needs and has the responsibility to match these needs with the company’s service capabilities

 Pre-move survey

• Ensure you are equipped with all necessary equipment to carry out a full survey, eg Survey pack, Business cards, tape measure, digital camera, app. etc.
• Reach the customer/assignee's residence at the scheduled time.
• Be respectful of cultural surroundings.
• Understand various policies and allowances that relate to each account.

• Provide accurate assessment of HHG volume at residence, detailing the necessary labour, materials and time required to carry out the move.

• Ensure customer/assignee is reassured, understands the move process, custom formalities, insurance and additional relocation services.
• Fully explain services to the customer/assignee, and outline their responsibilities within the moving process.
• Gain additional business through cross selling additional services, such as Autosource, Smart Currency, pet moves and vehicle moves.
• Sell & advise on fully comprehensive Shipment Protection within our guidelines.
• Take digital photographs of access, parking, high value or delicate items and ensure they reach the coordinator.
• Feedback relevant information to the office within required timeframe. Customer/assignee instructions and requirements should be conveyed in a clear and concise manner.
• Establish and maintain strong relationships with various stakeholders, eg. Account Manager, coordinator, crews etc.
• Work closely with teams to ensure that any issues are resolved speedily and to the full satisfaction of the client.
• Do access checks for moving that arrive in your area, so the team can organize delivery.
• Quality Control visits throughout move process.
• Deliver packing materials to assignee in advance if required.
• Cover surveys for colleagues during holidays and times of absence.
• At all times be aware of opportunities to note further Sales situations, i.e the family move may be part of a group move, or the assignee may be replacing someone else who may also require relocations services.
• Attend surveyors meetings and share ideas and experiences.